FAQs

As these are recurring memberships, Credit Card & Debit Card are the only payment methods available.

Your membership with us is dependent on the package you subscribe to. For example, when you buy a monthly membership, you pay for the first month and you will be automatically debited each month. If you buy a yearly package, you will pay for the first year and you will be automatically debited each year after initial purchase. Once you have subscribed there is nothing more you need to do. But there are no lock-in contacts, and of course you can opt out at any time by cancelling in the member area of our website, or by simply letting us know, it's as simple as that. 

If you buy a monthly subscription, you will be billed on that day and your subscription will run until the corresponding day of the following month. Similarly, if you buy a yearly subscription you will be billed on the first day and your subscription will remain active until the corresponding day the following year. Your subcriptions will automatically recur unless you choose to cancel.

Yes of course. You can cancel yourself anytime through your Subscriptions section of the Member Login area, or simply e-mail us to do it for you. This will ensure that you are not charged for any more subscription payments, and the last payment you made prior to cancelling will be your last.

Refunds are not provided part of the way through a subscription period, however you are allowed to immediately terminate any membership for pro rata credits, and then utilise those credits to transfer to any other service of your choice.

Each of our services differs in delivery times. The aim of each service is to send bets out at the optimal time for members to secure the best possible price. All bets are sent to members via e-mail, Smartphone App and are also accessible in the exclusive Member's Login area.

For our horse racing services, tips are sent most days, usually between 9am and 12.30am each raceday. This is when all bookmakers have prices available, and minimum bet laws take effect, so that all of our members can get set if wanting to take a fixed price before prices are crunched in later in the day.

On rare occasions, tips are sometime sent before 9am or in the day(s) preceding to take advantage of the early markets, but only when most bookies have markets open. As a result our members are able to bet like professionals, take advantage of bookmaker errors and get set with top value market prices ahead of when other professional punters dive in and take the price.

Our sports services often tend to send their bets in the afternoon and early evening.

We do not have set release times for some services, and for good reason. From our experience, set release times can become a 'running of the bulls' type situation with everyone rushing to get prices which disappear quickly and are inaccessible to most members, which is of no benefit to the majority. Hence we spread our release times, and release when optimal prices are available to members.

I CAN'T LOGIN TO THE MEMBER PORTAL OR APP

 

1) If you can't login to either the Member Portal or App, then you could be using the incorrect password

Go to https://www.winningedgeinvestments.com, then click on Member Login (top right)

Underneath where you input your Username & Password, click on Forgot Password, and follow the process to reset your password.

 

2) If that doesn't work, sometimes it's a cache issue. Simply restart your device, or try login from another device, or try a different web browser.

 

I CAN LOGIN TO THE MEMBER PORTAL, BUT NOT THE APP

 

3) Then the issue is because you have the App downloaded on more than 1 device

2) Delete the app and then download it again


Step 1: Login to the App, click Settings, then click Remove all devices and Logout

Step 2: Turn your phone on and off

Step 3: Download the Winning Edge Investments App again on the App Store or Google Play

Step 4: Manually type your username and password into the App when logging back in (do not accept the auto generated username/password credentials)

We do not send messages via SMS, because if you want to receive the tips on your mobile phone we already have 2 ways you can do that:



1) Download the Winning Edge Investments App, which sends you App Notifications anytime a tip is sent, which is better than an SMS



2) Set up your phone to notify you when you receive an e-mail, which will notify you with a message anytime one of our e-mails is sent